These terms apply to every ticket we sell, whether it is bought at a terminal, over the phone or through this website.
Your ticket
A ticket is issued for one named passenger, on one coach, for one journey. It is not transferable to another person. Please carry the CNIC you booked with, as it may be checked before boarding.
Before you travel
- Please reach the terminal at least 30 minutes before the departure time printed on your ticket.
- A seat is held until departure. A passenger who has not boarded by then may lose the seat.
- Departure and arrival times are our best estimate. Traffic, weather and road closures can move them.
Luggage
Each passenger may carry a reasonable amount of personal luggage in the hold. Please do not pack cash, jewellery, documents or anything fragile in a bag you hand over; carry those with you. Goods that are illegal or dangerous may not be carried at all, and we may refuse any bag we believe contains them.
Conduct on board
Smoking is not permitted on our coaches. We may refuse to carry, or may set down, any passenger who is intoxicated or whose behaviour puts the comfort or safety of others at risk.
Changes and cancellations
We may cancel or reschedule a departure where we have to. If we do, you may travel on the next available coach or take a refund. What we refund, and when, is set out in our refund policy.
Our responsibility
We take reasonable care to run to time and to look after luggage placed in the hold, but we are not responsible for losses caused by events outside our control, such as road blockades, weather or an act of a public authority.
Getting in touch
For anything to do with a booking, please contact the terminal you booked at or call the helpline shown at the bottom of this page.